At Wild Aviothic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our returns policy ensures a smooth and fair process for customers worldwide.
1. Returns Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unused, in original packaging, and in resalable condition.
- Proof of purchase (order confirmation or receipt) is required.
- Certain items, such as customised or personalised products, may not be eligible for return unless faulty.
2. How to Return an Item
- Contact our support team at info@wilaviothic.com within 30 days of receiving your order.
- Provide your order number, reason for return, and any relevant photos if the item is faulty/damaged.
- We will provide return instructions and the correct return address for your region.
3. Return Shipping Costs
- Customers are responsible for return shipping costs unless the product is faulty, damaged, or incorrect.
- We recommend using a trackable shipping service to ensure safe delivery.
- For international orders (USA, UK, Australia, New Zealand, Germany, South Africa), please note that shipping fees and customs duties are non-refundable.
4. Refunds
- Once we receive and inspect your return, we will notify you by email.
- Approved refunds will be processed within 5–10 business days, and a credit will be automatically applied to your original method of payment.
- Refunds may take additional time depending on your bank or payment provider.
5. Exchanges
- If you need a different size, colour, or product, please request an exchange when contacting us.
- Exchanges are processed once the original item is returned and inspected.
6. Faulty, Damaged, or Incorrect Items
- If you receive a defective, damaged, or wrong product, please contact us immediately at [your support email].
- We will arrange a replacement or full refund at no extra cost to you.
7. Country-Specific Notes
- South Africa: Returns must comply with the Consumer Protection Act (CPA).
- United States & United Kingdom: Customers have the right to return goods within 14 days under consumer protection laws. Our 30-day policy extends this benefit.
- Australia & New Zealand: Returns are accepted under the Australian Consumer Law (ACL) and NZ Consumer Guarantees Act for faulty goods.
- Germany: Customers are entitled to a 14-day right of withdrawal. Our 30-day policy gives you more flexibility.
8. Contact Us
If you have any questions about returns or refunds, please contact us at:
📧 info@wildaviothic.com
🌍 www.wildaviothic.com